Frequently Asked Questions
What is jepsi?
jepsi is a global marketplace for digital products. Creators can open a store, upload their digital work and sell it directly to customers around the world.
What can I sell?
You can sell digital files such as templates, graphics, illustrations, fonts, software, plugins, music, sound effects, videos, ebooks, courses, printables, presets, 3D files and other original digital assets.
Can I sell physical products?
No. jepsi is a digital-only marketplace. Products sold through jepsi must be delivered digitally and must not require shipping or physical fulfilment.
How do I open a store?
Create an account, choose a store plan, complete your store profile and add your digital products. Once a product is published, customers can discover and purchase it from your store.
How do customers receive their files?
Customers receive access to the digital product after a successful purchase. Delivery is handled digitally, so there is no shipping, postage or waiting for a physical package.
What are sellers responsible for?
Sellers are responsible for the accuracy, quality, legality and availability of their products. You must own or have the necessary rights to everything you upload, and you are responsible for complying with the laws and tax rules that apply to you.
How do payments work?
Payments and seller payouts are handled through the payment options available in your jepsi account. Fees and plan details are shown during store registration and may vary by plan or transaction.
Can digital purchases be refunded?
Digital products may be subject to different refund rules than physical goods. The applicable terms are shown at checkout and in the seller’s store information. If a file is missing, corrupted or materially different from its description, contact the seller first.
Can I sell free products?
Yes. Creators may use free digital products, samples or downloads to introduce customers to their work, subject to the available store features.
What content is not allowed?
You may not upload illegal, fraudulent, harmful, abusive or infringing content. Products that violate intellectual-property rights or applicable law may be removed without notice.
How do I get help?
If you need help with your account, store or a purchase, contact us with as much detail as possible.
Store branding for digital products
A strong visual identity helps your digital store make a lasting impression. Your banner and profile image are often the first things customers notice, so use them to communicate what you create and who your store is for.
What visual assets can I use?
Your store can use a profile image and a store banner. The profile image represents your store across jepsi, including your store page, products, comments, reviews and conversations. Choose a recognisable logo, illustration or other visual that reflects your work.
Your banner is shown on your store page at jepsi.no/shop/your-store-name. The recommended banner dimensions are 1640 × 880 pixels.
How can I create my store graphics?
You can use free browser-based tools such as Photopea, Pixlr or Canva. Customise your images and text, export the finished files and upload them to your jepsi store.
Can I update my branding later?
Yes. You can refresh your visual identity whenever your brand, product range or campaign changes. Seasonal artwork can be a useful way to keep your store current while maintaining a consistent identity.
Need help? Get in touch.
